EMS Dispatcher – Urgent Medical Response Coordinator

911 Emergency Communications; Durham (CT); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Durham, CT is seeking Emergency Medical Dispatchers to join a team that handles urgent medical calls, gathers patient data, assigns response priorities, and coordinates EMS resources.

Duties include receiving calls, confirming locations, asking protocol questions, coordinating ambulance dispatch, providing approved instructions, and documenting processes; a high school diploma and EMS credentials may be required.

Qualifications

• High school diploma or recognized equivalent commonly required.
• EMD certification may be required depending on vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

911 Emergency Communications in Durham, CT is seeking Emergency Medical Dispatchers to join a team that handles urgent medical calls, gathers patient data, assigns response priorities, and coordinates EMS resources.

Duties include receiving calls, confirming locations, asking protocol questions, coordinating ambulance dispatch, providing approved instructions, and documenting processes; a high school diploma and EMS credentials may be required.