EMS Dispatch Specialist - Urgent Calls & Protocols

911 Emergency Communications; Sterling (CT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

911 Emergency Communications in Sterling, CT is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations and contact details, and coordinate ambulance resources according to approved protocols. The role may require CPR and EMT-related certifications depending on the vacancy.

The position emphasizes adherence to medical dispatch protocols, data entry, and participation in quality-review activities.

Qualifications

• High school diploma or recognized equivalent commonly required.
• CPR certification and additional coursework may be required.
• Emergency Medical Dispatcher certification before appointment is possible depending on vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High School Diploma or equivalent

Job description

911 Emergency Communications in Sterling, CT is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations and contact details, and coordinate ambulance resources according to approved protocols. The role may require CPR and EMT-related certifications depending on the vacancy.

The position emphasizes adherence to medical dispatch protocols, data entry, and participation in quality-review activities.