Emergency Medical Dispatcher — Critical Response & Coordination

911 Emergency Communications; Windham (CT); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Windham, CT, is seeking qualified Emergency Medical Dispatchers to support urgent medical responses. The role involves taking calls, verifying locations, and applying dispatch protocols to prioritize and coordinate EMS resources.

Responsibilities include delivering protocol-based instructions, relaying critical information to responders, and participating in quality-review activities.

Qualifications

• High school diploma or equivalent is required or commonly required.
• Current Emergency Medical Dispatcher (EMD) certification may be required before appointment.
• CPR certification and related coursework may be required. EMT/paramedic credentials are not universally required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

911 Emergency Communications in Windham, CT, is seeking qualified Emergency Medical Dispatchers to support urgent medical responses. The role involves taking calls, verifying locations, and applying dispatch protocols to prioritize and coordinate EMS resources.

Responsibilities include delivering protocol-based instructions, relaying critical information to responders, and participating in quality-review activities.