EMS Dispatcher - 24/7 Critical Call Coordination

911 Emergency Communications; North Stratford (NH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in North Stratford, NH is recruiting Emergency Medical Dispatchers to support urgent medical calls. Dispatchers gather incident details, establish priorities, and coordinate EMS resources using agency protocols and oversight requirements.

Responsibilities include receiving calls, confirming locations, asking standardized questions, and providing protocol-based instructions until responders arrive.

Qualifications

• High school diploma or recognized equivalent commonly required.
• CPR certification and additional coursework may be required.
• EMD certification may be required or sponsored training; consult vacancy for specifics.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or recognized equivalent

Job description

911 Emergency Communications in North Stratford, NH is recruiting Emergency Medical Dispatchers to support urgent medical calls. Dispatchers gather incident details, establish priorities, and coordinate EMS resources using agency protocols and oversight requirements.

Responsibilities include receiving calls, confirming locations, asking standardized questions, and providing protocol-based instructions until responders arrive.