EMS Dispatcher: Rapid Response & Coordination

Emergency Telecommunicator Services; Philo (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

Emergency Telecommunicator Services in Philo, CA is seeking Emergency Medical Dispatchers to coordinate urgent medical responses. You handle calls, verify locations, and guide response priorities using approved protocols.

Role requires high school diploma and CPR; some vacancies may require certified EMS dispatcher credentials. Training and certification support are provided; overtime and night shifts are common.

Qualifications

• High school diploma or equivalent is commonly required.
• CPR certification may be required; training is offered by employers.
• Emergency Medical Dispatcher certification may be requested depending on vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition to determine priority.
• Determine response priority through the approved medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Calm under pressure

Clear communication

Active listening

Attention to detail

Education

High school diploma or equivalent

CPR certification (may be required)

Tools

Medical dispatch system

Job description

Emergency Telecommunicator Services in Philo, CA is seeking Emergency Medical Dispatchers to coordinate urgent medical responses. You handle calls, verify locations, and guide response priorities using approved protocols.

Role requires high school diploma and CPR; some vacancies may require certified EMS dispatcher credentials. Training and certification support are provided; overtime and night shifts are common.