EMS Dispatcher: Rapid Medical Call Triage & Dispatch

Emergency Telecommunicator Services; Adamsville (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in Adamsville, TN seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations and details, and coordinate ambulance responses. You will follow approved dispatch protocols and provide instructions while maintaining patient confidentiality.

The role requires CPR certification where applicable and may require EMD certification depending on the vacancy; candidates should be prepared for shift work, overtime, and varied schedules.

Qualifications

• Requires a high school diploma or equivalent; CPR certification may be required.
• EMD certification may be required depending on vacancy; EMT/paramedic credentials are not universal.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Stress management

Education

High school diploma or equivalent

CPR certification

EMD certification (required in some vacancies)

Job description

Emergency Telecommunicator Services in Adamsville, TN seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations and details, and coordinate ambulance responses. You will follow approved dispatch protocols and provide instructions while maintaining patient confidentiality.

The role requires CPR certification where applicable and may require EMD certification depending on the vacancy; candidates should be prepared for shift work, overtime, and varied schedules.