EMS Dispatcher — Fast-Paced, Life-Saving Role

Emergency Telecommunicator Services; Pleasant Shade (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Emergency Telecommunicator Services seeks an Emergency Medical Dispatcher for Pleasant Shade, TN. You will handle calls, gather information, assess priorities, and coordinate EMS resources according to approved protocols. Training and certification steps vary by assignment, and ongoing education is provided.

Role may include overnight or weekend shifts, strict adherence to medical dispatch guidelines, and handling sensitive patient data with confidentiality.

Qualifications

• High school diploma commonly required or equivalent.
• Emergency Medical Dispatcher certification may be required before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High School Diploma or GED

Emergency Medical Dispatcher certification

Job description

Emergency Telecommunicator Services seeks an Emergency Medical Dispatcher for Pleasant Shade, TN. You will handle calls, gather information, assess priorities, and coordinate EMS resources according to approved protocols. Training and certification steps vary by assignment, and ongoing education is provided.

Role may include overnight or weekend shifts, strict adherence to medical dispatch guidelines, and handling sensitive patient data with confidentiality.