EMS Dispatcher — Life-Saving Calls & 24/7 Shift Opportunities

911 Emergency Communications; Oak Park (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations, collect critical details, and prioritize responses using approved protocols. The role involves coordinating ambulance resources and providing guidance to callers until responders arrive.

CPR and EMD certifications, plus ongoing training, are often required. Applicants should be prepared for extended console work, overnight and weekend shifts, and potential overtime as operations run

Qualifications

• High school diploma or recognized equivalent required.
• Emergency Medical Dispatcher certification before appointment may be required.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Communication

Multitasking

Decision making

Education

High school diploma

EMD certification

CPR certification

Job description

911 Emergency Communications seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations, collect critical details, and prioritize responses using approved protocols. The role involves coordinating ambulance resources and providing guidance to callers until responders arrive.

CPR and EMD certifications, plus ongoing training, are often required. Applicants should be prepared for extended console work, overnight and weekend shifts, and potential overtime as operations run