EMS Dispatcher: Critical 24/7 Emergency Support

Emergency Telecommunicator Services; Winfield Township (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Employee assistance

Continuing education

Job summary

Emergency Telecommunicator Services in Winfield, IA seeks an Emergency Medical Dispatcher to coordinate urgent medical calls, gather patient and incident information, and dispatch resources in real time. The role may include providing approved pre-arrival instructions, following agency dispatch protocols, and maintaining confidentiality.

Work may involve overnight shifts, weekends, holidays, rotating schedules, and overtime as needed.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient's location, callback number, and access details
• Ask approved questions about the patient's condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

Emergency Telecommunicator Services in Winfield, IA seeks an Emergency Medical Dispatcher to coordinate urgent medical calls, gather patient and incident information, and dispatch resources in real time. The role may include providing approved pre-arrival instructions, following agency dispatch protocols, and maintaining confidentiality.

Work may involve overnight shifts, weekends, holidays, rotating schedules, and overtime as needed.