Life-Saving Emergency Medical Dispatcher — Call Center

911 Emergency Communications; Ramseur (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

911 Emergency Communications in Ramseur, NC seeks Emergency Medical Dispatchers to gather patient and incident information, set response priorities, and coordinate emergency resources using an agency-approved system.

Responsibilities include receiving calls, confirming location, and providing protocol-based instructions. A high school diploma or equivalent is commonly required; CPR certification and EMD certification may be required depending on the vacancy.

Qualifications

• High school diploma or equivalent required; CPR and additional coursework may be required.
• EMD certification (Emergency Medical Dispatcher) may be required depending on vacancy.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications in Ramseur, NC seeks Emergency Medical Dispatchers to gather patient and incident information, set response priorities, and coordinate emergency resources using an agency-approved system.

Responsibilities include receiving calls, confirming location, and providing protocol-based instructions. A high school diploma or equivalent is commonly required; CPR certification and EMD certification may be required depending on the vacancy.