EMS Dispatcher

AMR; Orlando (FL); On-site; USD 21,000 - 31,000; Full time

Job summary

AMR is hiring Dispatchers to respond to emergency and non-emergency calls for ambulance and transportation services. The role assigns and routes transportation requests and requires clear communication to ensure quality support to customers.

This full-time on-site position emphasizes organization, multitasking and time management in a fast-paced environment. Minimum qualification: high school diploma or GED, with some dispatch or customer service experience preferred.

Qualifications

• High school diploma or equivalent (GED).
• Some work experience, preferably in dispatch or routing calls in customer service.

Responsibilities

• Dispatchers will proficiently monitor and respond to calls and emails using established call handling time leveraging the communication and information management system to deliver excellent customer support to providers, facilities and member representatives.
• Use appropriate methods to schedule, assign, review and route transportation requests.
• Clearly document communications following protocols and processes, and properly identify and escalate issues as necessary.
• Effectively communicate trip data including confirmations, routing time, issues and performance.
• Dispatchers will work collaboratively and in a professional manner with all allied health and public safety personnel as well as your fellow coworkers.
• Successful Dispatchers will demonstrate organization, multitasking and time management skills.

Job description

More Information about this Job

Dispatcher

Hourly rates starting at $18.91 + DOE

IMMEDIATE HIRING!DispatchFULL-TIME Opportunity

We’rehiringDispatchersthat will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Dispatchers will proficientlymonitorand respond to calls and emails using established call handling timeleveragingthe communication and information management system to deliver excellent customer support to providers,facilitiesand member representatives.

• Useappropriate methodsto schedule, assign,reviewand route transportation requests.

• Clearly document communications following protocols andprocesses, andproperlyidentifyand escalationissuesas necessary.

• Effectively communicate trip data including confirmations, routing time,issuesand performance.

• Dispatchers will work collaboratively and in a professional manner withall alliedhealth and public safety personnel as well as your fellow coworkers.

• Successful Dispatchers will demonstrate organization,multitaskingand time management skills.

MinimumRequiredQualifications:

• High school diploma or equivalent (GED)

• Some work experience, preferably in dispatch or routing calls in customer service

Why Choose AMR?AMRis one ofGlobal Medical Response’s(GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world atwww.AtaMomentsNotice.com.

GMR’s Core Behaviors—keep care at the center, raise your hand,seekto understand, find a way together and be accountable—unite our teams and set us ...tight?

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information about this Job

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