Emergency Medical Dispatcher — 24/7 Public Safety Communications

911 Emergency Communications; Eliot (ME); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Eliot, ME seeks an Emergency Medical Dispatcher to gather incident details, assign response priorities, and coordinate EMS resources using approved protocols. You will handle calls involving illness, injury, and emergencies, confirm locations, and relay critical data to responders.

Requirements include a high school diploma or equivalent and CPR and EMS-dispatch certifications.

Qualifications

• High school diploma or equivalent required.
• CPR certification and Emergency Medical Dispatcher certification may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

CPR certification

Emergency Medical Dispatcher certification

EMT/paramedic credentials (not universal requirements)

Job description

911 Emergency Communications in Eliot, ME seeks an Emergency Medical Dispatcher to gather incident details, assign response priorities, and coordinate EMS resources using approved protocols. You will handle calls involving illness, injury, and emergencies, confirm locations, and relay critical data to responders.

Requirements include a high school diploma or equivalent and CPR and EMS-dispatch certifications.