EMS Dispatcher: Fast-Paced Life-Saving Coordination

Emergency Telecommunicator Services; Masonville (IA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

Emergency Telecommunicator Services in Masonville, IA seeks an Emergency Medical Dispatcher to gather patient data, establish response priorities, and coordinate EMS resources.

Responsibilities include receiving calls, confirming location, asking approved questions, and providing protocol-based instructions; certification and background checks apply.

This role may require overnight shifts and overtime as EMS operations run around the clock.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Effective communication

Calm under pressure

Attention to detail

Teamwork

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification (preferred)

Tools

Headset equipment

CPR certification

Job description

Emergency Telecommunicator Services in Masonville, IA seeks an Emergency Medical Dispatcher to gather patient data, establish response priorities, and coordinate EMS resources.

Responsibilities include receiving calls, confirming location, asking approved questions, and providing protocol-based instructions; certification and background checks apply.

This role may require overnight shifts and overtime as EMS operations run around the clock.