EMS Emergency Dispatcher — Fast-Paced Life-Saving Role

Emergency Telecommunicator Services; Bedford (IA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

Emergency Telecommunicator Services in Bedford, IA is seeking qualified Emergency Medical Dispatchers to join our urgent response team. The role emphasizes handling calls, confirming locations, prioritizing care, and coordinating ambulance resources in line with approved protocols.

Requirements include a high school diploma, Emergency Medical Dispatcher certification (CPR may be required), and the ability to work extended hours, nights, weekends or holidays as needed.

Qualifications

• High school diploma or equivalent required; sponsorship possible for training.
• Mandatory Emergency Medical Dispatcher certification; CPR may be required.
• Proficiency with EMS dispatch systems and protocol adherence.

Responsibilities

• Receive calls involving illness, injury, and emergencies.
• Confirm location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority and coordinate ambulance resources.
• Provide protocol-based instructions and relay information to responders.
• Document call processing and participate in quality reviews.

Skills

Active listening

Clear communication

Calm under pressure

Multitasking

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Tools

Emergency dispatch software

Job description

Emergency Telecommunicator Services in Bedford, IA is seeking qualified Emergency Medical Dispatchers to join our urgent response team. The role emphasizes handling calls, confirming locations, prioritizing care, and coordinating ambulance resources in line with approved protocols.

Requirements include a high school diploma, Emergency Medical Dispatcher certification (CPR may be required), and the ability to work extended hours, nights, weekends or holidays as needed.