Emergency Medical Dispatcher — 24/7 EMS Communications

Emergency Telecommunicator Services; Ferguson (IA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

Emergency Telecommunicator Services in Ferguson, IA is seeking an Emergency Medical Dispatcher to handle urgent medical calls, collect patient data, and coordinate EMS resources for fast, accurate response.

This role may involve overnight shifts, weekends, holidays, rotating schedules, and required overtime, with training in approved protocols and ongoing quality-review processes to ensure patient care and safety.

Qualifications

• High school diploma or recognized equivalent commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm patient’s location, callback number, and access details
• Ask approved questions about patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

Emergency Telecommunicator Services in Ferguson, IA is seeking an Emergency Medical Dispatcher to handle urgent medical calls, collect patient data, and coordinate EMS resources for fast, accurate response.

This role may involve overnight shifts, weekends, holidays, rotating schedules, and required overtime, with training in approved protocols and ongoing quality-review processes to ensure patient care and safety.