EMS Dispatcher: 24/7 Medical Communications

911 Emergency Communications; Burlington (IA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Education and training support

Job summary

911 Emergency Communications in Burlington, IA seeks Emergency Medical Dispatchers to manage urgent medical calls and coordinate ambulance resources. You will verify locations, collect critical data, and follow approved protocols to guide responders to the scene.

Requirements include a high school diploma and EMS dispatcher certification where applicable; training and certifications may be sponsored. Overnight and weekend shifts, plus overtime, are possible based on assignment.

Qualifications

• High school diploma or equivalent required.
• Emergency Medical Dispatcher certification preferred or required per vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

911 Emergency Communications in Burlington, IA seeks Emergency Medical Dispatchers to manage urgent medical calls and coordinate ambulance resources. You will verify locations, collect critical data, and follow approved protocols to guide responders to the scene.

Requirements include a high school diploma and EMS dispatcher certification where applicable; training and certifications may be sponsored. Overnight and weekend shifts, plus overtime, are possible based on assignment.