EMS Dispatcher: Fast-Paced Emergency Call Coordination

County Emergency Communications; Deerfield (MI); On-site; USD 42,000 - 63,000; Full time

Job summary

County Emergency Communications in Deerfield, MI seeks Emergency Medical Dispatchers to support urgent medical calls. You will gather patient and incident information, establish response priorities, and coordinate emergency resources using an agency-approved system.

A high school diploma or equivalent is commonly required; CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements.

Qualifications

• High school diploma or equivalent is required.
• CPR certification and related coursework may be required for this role.
• Emergency Medical Dispatcher (EMD) certification before appointment may be required or offered.
• Sponsorship for training may be provided by the employer.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

CPR certification

EMD certification

Calm under pressure

Education

High school diploma or equivalent

Job description

County Emergency Communications in Deerfield, MI seeks Emergency Medical Dispatchers to support urgent medical calls. You will gather patient and incident information, establish response priorities, and coordinate emergency resources using an agency-approved system.

A high school diploma or equivalent is commonly required; CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements.