EMS Dispatcher: Critical Care Call Center Pro

County Emergency Communications; Dragoon (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications is seeking Emergency Medical Dispatchers to support urgent medical calls in Dragoon, AZ. You will gather patient and incident information, establish priorities, and coordinate emergency medical resources according to approved protocols.

Responsibilities include confirming locations, asking critical questions, and relaying details to responders. OSHA-compliant, protocol-driven instruction is expected, with potential overnight shifts and overtime as needed.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• EMT or paramedic credentials may be required in some vacancies; consult the vacancy for exact qualifications and accepted providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.

Education

High school diploma or equivalent

Job description

County Emergency Communications is seeking Emergency Medical Dispatchers to support urgent medical calls in Dragoon, AZ. You will gather patient and incident information, establish priorities, and coordinate emergency medical resources according to approved protocols.

Responsibilities include confirming locations, asking critical questions, and relaying details to responders. OSHA-compliant, protocol-driven instruction is expected, with potential overnight shifts and overtime as needed.