Emergency Medical Dispatcher - Critical Call Center Role

County Emergency Communications; Glendale (AZ); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Résumé du poste

County Emergency Communications in Glendale, AZ seeks Emergency Medical Dispatchers to handle urgent calls, gather details, and determine priorities. You will provide protocol-based instructions and coordinate ambulance resources as assigned.

The role involves console work, headset use, data entry, and adherence to medical dispatch protocols, with possible overtime and variable shifts. A high school diploma is required, CPR may be required, and certification options are provided.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification may be required and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; check vacancy for exact qualifications and accepted providers.

Responsabilités

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Connaissances

Active listening

Communication

Multitasking

Decision making

Formation

High school diploma or GED

Emergency Medical Dispatcher certification

Description du poste

County Emergency Communications in Glendale, AZ seeks Emergency Medical Dispatchers to handle urgent calls, gather details, and determine priorities. You will provide protocol-based instructions and coordinate ambulance resources as assigned.

The role involves console work, headset use, data entry, and adherence to medical dispatch protocols, with possible overtime and variable shifts. A high school diploma is required, CPR may be required, and certification options are provided.