EMS Dispatcher: Critical Call Taker & Resource Allocator

Global Medical Response; Prestonsburg (KY); On-site; USD 16,000 - 23,000; Full time

Job summary

Global Medical Response in Prestonsburg, KY is seeking a Dispatcher to handle emergency and non-emergency calls, assign and route transportation, and maintain clear communication to ensure quality care.

The role requires high school education, EMS/public safety dispatcher experience or relevant medical training, and strong typing and data-entry skills. On-site work with starting pay around $14/hour. Training on company procedures and equipment is provided.

Qualifications

• High school diploma or equivalent.
• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Capacity to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Able to efficiently utilize all equipment assigned to him or her.
• Manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

Responsibilities

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages, and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

Skills

Typing speed

Multitasking

Radio communication

Data entry accuracy

Computer basics

Education

High school diploma or equivalent

Tools

911 equipment

Job description

Global Medical Response in Prestonsburg, KY is seeking a Dispatcher to handle emergency and non-emergency calls, assign and route transportation, and maintain clear communication to ensure quality care.

The role requires high school education, EMS/public safety dispatcher experience or relevant medical training, and strong typing and data-entry skills. On-site work with starting pay around $14/hour. Training on company procedures and equipment is provided.