EMS Dispatcher: Critical 911 Communications Specialist

Hackensack Meridian Health Inc.; Edison (NJ); On-site; USD 42,000 - 60,000; Full time

Job summary

Hackensack Meridian Health is seeking a dispatcher for the EMS department to manage 9-1-1 requests, coordinate EMS services, and act as a liaison with police, fire, and hospital staff. Duties include validating information and providing pre-arrival instructions.

The role requires a high school diploma or GED, 1 year of healthcare or EMS dispatch experience, and strong communication skills with proficient computer use.

Qualifications

• High School diploma or GED required.
• Minimum 1 year of customer service in health care or EMS dispatch.
• Excellent written and verbal communication skills.
• Proficient with computer systems and common software.

Responsibilities

• Perform dispatch functions for EMS departments.
• Coordinate requests for EMS services and provide scheduling updates.
• Validate caller information and required documentation (e.g., PCS forms).
• Communicate updates to requestors and escalate concerns to leadership when needed.

Skills

Customer service

Communication skills

Computer skills

Dispatch experience

Education

High School diploma or GED

Tools

Dispatch software

Radio communications

Microsoft Office/Google Suite

Job description

Hackensack Meridian Health is seeking a dispatcher for the EMS department to manage 9-1-1 requests, coordinate EMS services, and act as a liaison with police, fire, and hospital staff. Duties include validating information and providing pre-arrival instructions.

The role requires a high school diploma or GED, 1 year of healthcare or EMS dispatch experience, and strong communication skills with proficient computer use.