EMS 911 Dispatcher — Rapid Communications & Coordination

Hackensack Meridian Health Inc.; Edison (NJ); On-site; USD 42,000 - 61,000; Full time

Job summary

Hackensack Meridian Health Inc. in Edison, NJ, is seeking an EMS Dispatcher to manage dispatch operations and coordinate EMS services for multiple departments.

You will handle incoming/outgoing calls and radio communications, verify information, and liaise with police, fire, and other EMS agencies to facilitate rapid response. Responsibilities include processing 9-1-1 requests with pre-arrival instructions, updating on delays and scheduling, and escalating issues to leadership.

Qualifications

• High school diploma or GED required.
• Minimum of 3 years dispatching experience in law enforcement, fire, or EMS.
• Strong written and verbal communication skills.
• Proficient in computer literacy (MS Office or Google Suite).
• Familiarity with FCC rules and dispatch procedures.

Responsibilities

• Handle dispatch and radio communications for EMS departments.
• Coordinate EMS service requests from police, fire, and other agencies.
• Validate requester information and documentation; follow up on discrepancies.
• Process 9-1-1 requests, perform triage calls, and provide pre-arrival instructions.
• Provide timely updates on scheduling, delays, and other information to stakeholders.
• Liaise between EMS and requesting parties; escalate issues to leadership as needed.

Skills

Excellent communication

Radio system knowledge

Dispatch software proficiency

Microsoft Office / Google Suite

Education

High School diploma or GED

EMT or Paramedic certification (NJ)

AHA BLS for Healthcare Providers

ICSC 100 & ICSC 200 & Hazmat Awareness

Basic Tele-communicator Certification (within 3 months)

NJ EMS Dispatcher Certification (within 3 months)

Tools

Computer-aided dispatch

UHF/VHF radio frequencies

Job description

Hackensack Meridian Health Inc. in Edison, NJ, is seeking an EMS Dispatcher to manage dispatch operations and coordinate EMS services for multiple departments.

You will handle incoming/outgoing calls and radio communications, verify information, and liaise with police, fire, and other EMS agencies to facilitate rapid response. Responsibilities include processing 9-1-1 requests with pre-arrival instructions, updating on delays and scheduling, and escalating issues to leadership.