EMS Dispatcher: 911 Dispatch & Coordination

UMC Health System; Boston (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

UMC Health System in Lubbock, TX is seeking an EMS Dispatcher to function as the primary communicator between requesting parties and ground ambulance personnel during critical periods. The role emphasizes rapid case entry, dispatch accuracy, and coordination with field units.

The dispatcher will need to handle high-pressure telephone interrogation, maintain unit tracking, and demonstrate proficiency with CAD systems while collaborating with public safety partners to ensure timely patient care.

Qualifications

• High school diploma or GED.
• Successful completion of the Lubbock EMS Basic Telecommunicator course within 60 days of hire.
• Successful completion of the Lubbock EMS Priority Dispatch EMD course within 60 days of hire.

Responsibilities

• Answer 911 calls and quickly establish case entry input into the CAD and ProQA and quickly dispatch the appropriate units.
• Coordinates the dispatching and notification of appropriate personnel and agencies during requests for ambulance assistance.
• Coordinates the local and regional communication needs of EMS agencies during mass casualty incidents within the South Plains region.
• May be required to prepare reports on equipment status, inventory, etc. on a daily, weekly, monthly or quarterly basis.
• All other assigned duties related to Lubbock EMS Priority Dispatching.

Skills

Critical thinking

Dispatching

Typing 40 wpm

CAD knowledge

GPS coordinates

Education

High School Diploma or GED

EMS Basic Telecommunicator course

EMS Priority Dispatch EMD course

Tools

CAD software

Job description

UMC Health System in Lubbock, TX is seeking an EMS Dispatcher to function as the primary communicator between requesting parties and ground ambulance personnel during critical periods. The role emphasizes rapid case entry, dispatch accuracy, and coordination with field units.

The dispatcher will need to handle high-pressure telephone interrogation, maintain unit tracking, and demonstrate proficiency with CAD systems while collaborating with public safety partners to ensure timely patient care.