EMS Dispatcher

UMC Health System; Boston (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

UMC Health System in Lubbock, TX is seeking an EMS Dispatcher to function as the primary communicator between requesting parties and ground ambulance personnel during critical periods. The role emphasizes rapid case entry, dispatch accuracy, and coordination with field units.

The dispatcher will need to handle high-pressure telephone interrogation, maintain unit tracking, and demonstrate proficiency with CAD systems while collaborating with public safety partners to ensure timely patient care.

Qualifications

• High school diploma or GED.
• Successful completion of the Lubbock EMS Basic Telecommunicator course within 60 days of hire.
• Successful completion of the Lubbock EMS Priority Dispatch EMD course within 60 days of hire.

Responsibilities

• Answer 911 calls and quickly establish case entry input into the CAD and ProQA and quickly dispatch the appropriate units.
• Coordinates the dispatching and notification of appropriate personnel and agencies during requests for ambulance assistance.
• Coordinates the local and regional communication needs of EMS agencies during mass casualty incidents within the South Plains region.
• May be required to prepare reports on equipment status, inventory, etc. on a daily, weekly, monthly or quarterly basis.
• All other assigned duties related to Lubbock EMS Priority Dispatching.

Skills

Critical thinking

Dispatching

Typing 40 wpm

CAD knowledge

GPS coordinates

Education

High School Diploma or GED

EMS Basic Telecommunicator course

EMS Priority Dispatch EMD course

Tools

CAD software

Job description

We’ve learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas®.

Job Summary

The EMS Dispatcher functions as the primary communicator between requesting parties and ground ambulance personnel during critical periods.

Job Specific Responsibilities

Daily assignments may include but are not limited to:

• Answer 911 calls and quickly establish case entry input into the CAD and ProQA and quickly dispatch the appropriate units
• Coordinates the dispatching and notification of appropriate personnel and agencies during requests for ambulance assistance
• Coordinates the local and regional communication needs of EMS agencies during mass casualty incidents within the South Plains region
• May be required to prepare reports on equipment status, inventory, etc. on a daily, weekly, monthly or quarterly basis
• All other assigned duties related to Lubbock EMS Priority Dispatching

Education and Experience

• High School Diploma or GED
• Successful completion of the Lubbock EMS Basic Telecommunicator course within 60 days of hire into the role
• Successful completion of the Lubbock EMS Priority Dispatch EMD course within 60 days of hire into the role

Skills and Abilities

• Must possess the ability to maintain sound judgement during telephone interrogation, unit selection, and dispatching during periods of physical and emotional stress
• Ability to initiate and complete dispatching and vehicle crew tracking procedures
• Computer literacy; Ability to type 40 wpm with a high degree of accuracy
• Knowledge of CAD helpful
• Knowledge of the Lubbock geographical areas or the ability to effectively read GPS coordinates

Interaction with Other Departments and Other Relationships

This position will interact with patients, their family members, health care providers, members of public safety and law enforcement personnel, students, volunteers, and fellow employees

Physical Capabilities

Work requires sitting for extended periods of time. Talking and listening is essential. Acuity of speech, vision, and hearing is essential for success in this role. Able to lift 20lbs

Environmental/Working Conditions

This position is subject to inside environmental changes that may include constant change in temperatures.

UMC Health Systemprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis ofrace, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*Request for accommodations in the hire process should be directed to UMC Human Resources.*