EMS Dispatcher

UMC Health System; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Resilience program

Emotional support

Physical health care

Spiritual support

Financial planning

Career development

Community involvement

On-site counselors (EAP)

Discounted pharmacy cost

Cash retention bonus

Employer retirement match

PTO & extended illness

Medical, dental, & vision insurance

Job summary

UMC Health System in Lubbock, TX seeks an EMS Dispatcher to serve as the primary liaison between requesting parties and ground ambulance personnel during critical periods. You will handle 911 calls, input case data into CAD/ProQA, and dispatch units promptly.

The role requires completion of Lubbock EMS Basic Telecommunicator and Priority Dispatch EMD courses within 60 days of hire, strong judgement under stress, and accurate typing.

Qualifications

• Must maintain sound judgement during telephone interrogation, unit selection, and dispatching under stress.
• Ability to initiate and complete dispatching and vehicle crew tracking procedures.
• Computer literacy; type 40 wpm with high accuracy.
• Knowledge of CAD is helpful.
• Knowledge of Lubbock areas or ability to read GPS coordinates.

Responsibilities

• Answer 911 calls and quickly establish case entry input into the CAD and ProQA, and dispatch appropriate units.
• Coordinate the dispatching and notification of personnel and agencies during ambulance requests.
• Coordinate local and regional communications during mass casualty incidents within the South Plains region.
• Prepare reports on equipment status, inventory, etc. on a daily, weekly, monthly or quarterly basis.
• All other assigned duties related to Lubbock EMS.

Skills

Sound judgement under stress

Dispatch procedures

Typing 40 wpm

CAD knowledge

GPS interpretation

Education

High School Diploma or GED

Telecommunicator course completion (60 days)

Priority Dispatch EMD course (60 days)

Tools

CAD familiarity

Job description

We’ve learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas.

Job Summary

The EMS Dispatcher functions as the primary communicator between requesting parties and ground ambulance personnel during critical periods.

Job Specific Responsibilities

Daily assignments may include but are not limited to:

• Answer 911 calls and quickly establish case entry input into the CAD and ProQA and quickly dispatch the appropriate units
• Coordinates the dispatching and notification of appropriate personnel and agencies during requests for ambulance assistance
• Coordinates the local and regional communication needs of EMS agencies during mass casualty incidents within the South Plains region
• May be required to prepare reports on equipment status, inventory, etc. on a daily, weekly, monthly or quarterly basis
• All other assigned duties related to Lubbock EMS

Priority Dispatching Education and Experience

• High School Diploma or GED
• Successful completion of the Lubbock EMS Basic Telecommunicator course within 60 days of hire into the role
• Successful completion of the Lubbock EMS Priority Dispatch EMD course within 60 days of hire into the role

Skills and Abilities

• Must possess the ability to maintain sound judgement during telephone interrogation, unit selection, and dispatching during periods of physical and emotional stress
• Ability to initiate and complete dispatching and vehicle crew tracking procedures
• Computer literacy; Ability to type 40 wpm with a high degree of accuracy
• Knowledge of CAD helpful
• Knowledge of the Lubbock geographical areas or the ability to effectively read GPS coordinates

Interaction with Other Departments and Other Relationships

This position will interact with patients, their family members, health care providers, members of public safety and law enforcement personnel, students, volunteers, and fellow employees.

Physical Capabilities

Work requires sitting for extended periods of time. Talking and listening is essential. Acuity of speech, vision, and hearing is essential for success in this role. Able to lift 20lbs

Environmental/Working Conditions

This position is subject to inside environmental changes that may include constant change in temperatures.

UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. *Request for accommodations in the hire process should be directed to UMC Human Resources.*

Benefits:

• Resilience program
• Emotional
• Physical
• Spiritual
• Financial
• Career
• Community
• On-Site Professional Counselors (EAP)
• Discounted Pharmacy Cost
• Cash Retention Bonus (only one in our region)
• Retirement Benefits w/Employer Match
• PTO & Extended Illness
• Medical, Dental, & Vision Insurance
• And more at: https://apps.umchealthsystem.com/documents/wellness.pdf

UMC Vision, Mission and Standards:

Vision: To Serve Our Patients in the Best Teaching Hospital in the Country Mission Statement: Service is our passion. We serve by providing safe, high quality care to all, achieving excellent financial performance, and training tomorrow’s healthcare professionals. Standards of Excellence: Attitude, Communication, Responsiveness, Compassion, Teamwork, Ownership, Safety and Respect

UMC Physicians Culture, Vision, Mission, and Standards:

Culture: Service is Our Passion Vision: The best place to work and the best place to receive healthcare. Mission Statement: To improve the quality of life for our community by providing the best patient experience for every patient. Standards: Teamwork, Respect, Accountability, Compassion, Kindness

About UMCP

35 Practice Locations – private practices and urgent care centers Over 125 physicians and advanced practice providers Ranked as “One of the Best Places to Work in Texas” by Texas Monthly Employee Engagement Score of 96% measured by Press Ganey Associates