EMS Dispatcher & EMT: Fast-Paced Critical-Call Coordinator

University Hospital; Newark (NJ); On-site; USD 38,000 - 40,000; Full time

Benefits offered by this job

Medical coverage

Dental insurance

Vision insurance

HSA/FSA

Disability insurance

Pension plan

Pet insurance

EAP

Professional development

Job summary

University Hospital is seeking an EMS Dispatcher EMT to answer and triage calls using MPDS and the Fire Service Communications System. The role includes processing caller information, delivering pre-arrival and post-dispatch instructions, and coordinating EMS resources for prompt responses.

The position may work in the communications center or in the field, under the supervision of an EMS Communications Supervisor. Certifications in MPDS, NJ Basic Telecommunicator, and EMT are required.

Qualifications

• Two years of EMS experience required.
• At least one year of public safety dispatching experience preferred.
• Spanish-speaking ability is desirable.
• Must pass medical evaluation and respirator fit test, and wear an N95 mask per PEOSHA standards.

Responsibilities

• Answer and triage emergency and non-emergency calls using MPDS and Fire Service Systems.
• Collect, verify, and process essential caller information quickly and accurately.
• Provide pre-arrival and post-dispatch instructions to callers as appropriate.
• Dispatch and coordinate EMS resources for timely responses.
• Monitor communications to maintain efficiency and responder safety.
• Work under EMS Communications Supervisor; operate in center or field as needed.
• Complete reports and documentation accurately and timely.
• Support EMS operations through effective communication and coordination.
• Represent University Hospital and EMS professionally at all times.

Skills

EMS experience

Public safety dispatching

Spanish language (desirable)

Education

NJ Basic Telecommunicator Certification

NJ Emergency Medical Dispatcher Certification

EMT Certification

Tools

Medical Priority Dispatch System (MPDS)

Fire Service Communications System

Job description

University Hospital is seeking an EMS Dispatcher EMT to answer and triage calls using MPDS and the Fire Service Communications System. The role includes processing caller information, delivering pre-arrival and post-dispatch instructions, and coordinating EMS resources for prompt responses.

The position may work in the communications center or in the field, under the supervision of an EMS Communications Supervisor. Certifications in MPDS, NJ Basic Telecommunicator, and EMT are required.