EMS Dispatcher - 24/7 Urgent Response Center

911 Emergency Communications; Otisville (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Otisville, MI is seeking Emergency Medical Dispatchers to support urgent medical calls. You will gather patient and incident details, determine response priorities, and coordinate EMS resources according to approved protocols.

Role involves headset work at a console, potential overnight or weekend shifts, and adherence to medical oversight and quality-assurance procedures. A high school diploma or equivalent is commonly required, with CPR certification often

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High School Diploma or equivalent

Job description

911 Emergency Communications in Otisville, MI is seeking Emergency Medical Dispatchers to support urgent medical calls. You will gather patient and incident details, determine response priorities, and coordinate EMS resources according to approved protocols.

Role involves headset work at a console, potential overnight or weekend shifts, and adherence to medical oversight and quality-assurance procedures. A high school diploma or equivalent is commonly required, with CPR certification often