EMS Dispatcher: 24/7 Life-Saving Call Center

County Emergency Communications; Plum Grove (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

County Emergency Communications in Plum, TX seeks EMERGENCY MEDICAL DISPATCHERS to manage urgent calls and coordinate ambulance resources. You will verify locations, collect critical data, and apply approved protocols to prioritize responses.

Role requires high school diploma and dispatcher certification where available; CPR may be required. Overnight, weekend, or rotating schedules are common, with overtime and continuous operations as part of the job.

Qualifications

• High school diploma or equivalent required; some agencies offer sponsored training.
• Certified EMT or paramedic is not universal requirement; check vacancy.
• CPR certification may be required or requested.

Responsibilities

• Receive calls involving illness, injury, and medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through approved medical dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality reviews.

Skills

Active listening

Multitasking

Clear communication

Medical dispatch protocols

Education

High School diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

County Emergency Communications in Plum, TX seeks EMERGENCY MEDICAL DISPATCHERS to manage urgent calls and coordinate ambulance resources. You will verify locations, collect critical data, and apply approved protocols to prioritize responses.

Role requires high school diploma and dispatcher certification where available; CPR may be required. Overnight, weekend, or rotating schedules are common, with overtime and continuous operations as part of the job.