EMS Dispatcher - Critical 24/7 Call Center Role

County Emergency Communications; Wakefield (NE); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Certification support

Continuing education

Job summary

County Emergency Communications in Newcastle, NE is seeking an Emergency Medical Dispatcher. The role involves receiving medical emergency calls, confirming locations and details, prioritizing responses, and coordinating ambulance resources according to approved protocols.

Responsibilities include documenting calls, relaying critical information to responders, and maintaining CPR and dispatch certifications as required by the employer. Overtime and shift rotations may apply.

Qualifications

• High school diploma or equivalent commonly required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition to assess urgency.
• Determine response priority through approved medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

CPR certification

Job description

County Emergency Communications in Newcastle, NE is seeking an Emergency Medical Dispatcher. The role involves receiving medical emergency calls, confirming locations and details, prioritizing responses, and coordinating ambulance resources according to approved protocols.

Responsibilities include documenting calls, relaying critical information to responders, and maintaining CPR and dispatch certifications as required by the employer. Overtime and shift rotations may apply.