EMS Dispatcher — 24/7 Emergency Call & Resource Coordinator

Emergency Telecommunicator Services; Heartwell (NE); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in Heartwell, NE is seeking an Emergency Medical Dispatcher to coordinate urgent medical responses. The role involves receiving critical calls, confirming patient locations, and applying protocol-based instructions to guide responders.

Applicants should have a high school diploma or equivalent; CPR certification may be required, and a formal EMS Dispatcher certification can be preferred depending on the vacancy.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Emergency Medical Dispatcher certification may be required before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

EMS Dispatcher certification (optional depending on vacancy)

Job description

Emergency Telecommunicator Services in Heartwell, NE is seeking an Emergency Medical Dispatcher to coordinate urgent medical responses. The role involves receiving critical calls, confirming patient locations, and applying protocol-based instructions to guide responders.

Applicants should have a high school diploma or equivalent; CPR certification may be required, and a formal EMS Dispatcher certification can be preferred depending on the vacancy.