EMS Dispatcher – 24/7 Critical Emergency Coordination

911 Emergency Communications; Chelsea (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

911 Emergency Communications seeks Emergency Medical Dispatchers to support Chelsea, MI operations, handling urgent medical calls and coordinating response resources.

Selected candidates will follow approved dispatch protocols, provide caller instructions, and document incidents while complying with training and certification requirements. This role often involves shift work and overtime as needed.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Emergency Medical Dispatcher (EMD) certification may be required before appointment.
• CPR certification may be required; EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Job description

911 Emergency Communications seeks Emergency Medical Dispatchers to support Chelsea, MI operations, handling urgent medical calls and coordinating response resources.

Selected candidates will follow approved dispatch protocols, provide caller instructions, and document incidents while complying with training and certification requirements. This role often involves shift work and overtime as needed.