EMS Dispatcher — 24/7 Critical Calls & Coordination

Emergency Telecommunicator Services; Montchanin (DE); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Job summary

Emergency Telecommunicator Services in Montchanin, DE, is seeking Emergency Medical Dispatchers to handle urgent medical calls and coordinate ambulance resources. You will verify locations, collect critical data, and apply protocols to triage, instruct, and support responders.

The role emphasizes accurate documentation, quality review participation, and adherence to medical dispatch oversight. A high school diploma and dispatcher certification are commonly required.

Qualifications

• High school diploma or GED required or equivalent.
• Certification as Emergency Medical Dispatcher preferred or required before appointment.
• CPR certification may be required per vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Calm under pressure

Strong communication

Multitasking

Education

High school diploma or GED

Emergency Medical Dispatcher certification

CPR certification

Job description

Emergency Telecommunicator Services in Montchanin, DE, is seeking Emergency Medical Dispatchers to handle urgent medical calls and coordinate ambulance resources. You will verify locations, collect critical data, and apply protocols to triage, instruct, and support responders.

The role emphasizes accurate documentation, quality review participation, and adherence to medical dispatch oversight. A high school diploma and dispatcher certification are commonly required.