Emergency Medical Dispatcher: 24/7 Life-Saving Coordination

Emergency Telecommunicator Services; Chester (Delaware County); On-site; USD 40,000 - 60,000; Full time

Job summary

Emergency Telecommunicator Services in Delaware is seeking EMS dispatchers to handle urgent medical calls, verify locations, and coordinate response priorities. You will follow established protocols and provide instructions to callers until responders arrive.

The role may require sponsored training, CPR certification, and potential overtime according to agency needs. Applicants should have a high school diploma or equivalent and may need EMT/Paramedic credentials depending on the vacancy.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• EMD certification before appointment may be required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or recognized equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

Emergency Telecommunicator Services in Delaware is seeking EMS dispatchers to handle urgent medical calls, verify locations, and coordinate response priorities. You will follow established protocols and provide instructions to callers until responders arrive.

The role may require sponsored training, CPR certification, and potential overtime according to agency needs. Applicants should have a high school diploma or equivalent and may need EMT/Paramedic credentials depending on the vacancy.