EMS Dispatcher: 24/7 Critical Call Handling

Emergency Telecommunicator Services; Greenville (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Shift premiums

Job summary

Emergency Telecommunicator Services in Greenville, IN seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, and prioritize responses using approved protocols. You will coordinate ambulance resources and provide protocol-based instructions as needed.

A high school diploma or equivalent is required, with dispatcher certification and CPR training commonly expected. Positions may involve overnight or rotating shifts, depending on the agency’s needs.

Qualifications

• High school diploma or equivalent commonly required; Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification may be required; consult vacancy for exact qualifications and accepted providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient’s location, callback number, and access details.
• Ask approved questions about patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Active listening

Communication

Calm under pressure

Multitasking

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

Emergency Telecommunicator Services in Greenville, IN seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, and prioritize responses using approved protocols. You will coordinate ambulance resources and provide protocol-based instructions as needed.

A high school diploma or equivalent is required, with dispatcher certification and CPR training commonly expected. Positions may involve overnight or rotating shifts, depending on the agency’s needs.