EMS Dispatcher (24/7) — Critical Call Center

County Emergency Communications; Frankfort (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Paid leave

Continuing education

Certification support

Job summary

County Emergency Communications in Frankfort, IN, is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations and contact info, and provide protocol-based guidance while coordinating ambulance resources. Training and certifications may be required before appointment, including CPR and EMD credentials.

Dispatchers may work varied shifts, including nights, weekends, and overtime, with assignments governed by EMS protocols and oversight.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or GED

Emergency Medical Dispatcher certification

Job description

County Emergency Communications in Frankfort, IN, is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations and contact info, and provide protocol-based guidance while coordinating ambulance resources. Training and certifications may be required before appointment, including CPR and EMD credentials.

Dispatchers may work varied shifts, including nights, weekends, and overtime, with assignments governed by EMS protocols and oversight.