EMS Dispatcher: 24/7 Critical Call Coordination

Emergency Telecommunicator Services; Harman (WV); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

Emergency Telecommunicator Services in Harman, WV is seeking Emergency Medical Dispatchers to handle urgent 911 calls, gather patient and incident details, and establish response priorities using approved protocols.

Responsibilities include confirming locations, providing caller instructions as allowed, coordinating ambulance resources, documenting calls, and maintaining confidentiality under medical oversight.

Qualifications

• High school diploma or equivalent required.
• CPR certification may be required.
• EMD certification or equivalent is preferred; consult vacancy for specifics.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through approved medical dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

Emergency Telecommunicator Services in Harman, WV is seeking Emergency Medical Dispatchers to handle urgent 911 calls, gather patient and incident details, and establish response priorities using approved protocols.

Responsibilities include confirming locations, providing caller instructions as allowed, coordinating ambulance resources, documenting calls, and maintaining confidentiality under medical oversight.