Emergency Medical Dispatcher: 24/7 Call Coordination

County Emergency Communications; Kentucky; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Harlan, KY, seeks Emergency Medical Dispatchers to handle urgent medical calls, gather patient and incident information, and coordinate priority responses. The role involves following approved dispatch protocols and possibly providing pre-arrival instructions to callers.

Responsibilities include ensuring accurate location data, maintaining contact with responders, and adhering to medical oversight and quality procedures as part of an emergency medical

Qualifications

• High school diploma or recognized equivalent.
• Emergency Medical Dispatcher certification before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

County Emergency Communications in Harlan, KY, seeks Emergency Medical Dispatchers to handle urgent medical calls, gather patient and incident information, and coordinate priority responses. The role involves following approved dispatch protocols and possibly providing pre-arrival instructions to callers.

Responsibilities include ensuring accurate location data, maintaining contact with responders, and adhering to medical oversight and quality procedures as part of an emergency medical