Emergency Medical Dispatcher: 24/7 Critical Call Center

911 Emergency Communications; Walker (WV); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

Walker, WV-based 911 Emergency Communications seeks Emergency Medical Dispatchers to support urgent medical calls, confirm locations, relay details, and coordinate response priorities according to approved protocols.

Candidates typically need a high school diploma or GED, CPR certification, and EMS credentials may be required depending on the vacancy. Training and oversight ensure safety and effective resource coordination.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient's location, callback number, and access details
• Ask approved questions about the patient's condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High School Diploma or GED

CPR certification

EMT or Paramedic credentials not universally required

Job description

Walker, WV-based 911 Emergency Communications seeks Emergency Medical Dispatchers to support urgent medical calls, confirm locations, relay details, and coordinate response priorities according to approved protocols.

Candidates typically need a high school diploma or GED, CPR certification, and EMS credentials may be required depending on the vacancy. Training and oversight ensure safety and effective resource coordination.