EMS Dispatcher: Fast-Paced, Impact-Driven Call Center

County Emergency Communications; Cannelton (WV); On-site; USD 35,000 - 55,000; Full time

Job summary

County Emergency Communications in Cannelton, WV, seeks Emergency Medical Dispatchers to handle urgent medical calls, gather critical information, and determine response priorities.

Dispatchers may provide protocol-based instructions, coordinate ambulance resources, and relay scene details to responders, while maintaining patient confidentiality and following medical oversight requirements.

Qualifications

• High school diploma or equivalent commonly required.
• EMD certification before appointment may be required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

EMD certification

CPR certification

Job description

County Emergency Communications in Cannelton, WV, seeks Emergency Medical Dispatchers to handle urgent medical calls, gather critical information, and determine response priorities.

Dispatchers may provide protocol-based instructions, coordinate ambulance resources, and relay scene details to responders, while maintaining patient confidentiality and following medical oversight requirements.