EMS Dispatcher: 24/7 Critical-Call Center Operator

911 Emergency Communications; Tracy (MN); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Tracy, MN is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate responders. You will follow approved dispatch protocols and provide instructions before help arrives, with overtime and rotating shifts as needed.

Applicants may need EMS dispatcher certification and CPR training; EMT or paramedic credentials are not universally required.

Qualifications

• High school diploma or equivalent required.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification may be required; EMT or paramedic credentials are not universally required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient's location, callback number, and access details
• Ask approved questions about the patient's condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or recognized equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications in Tracy, MN is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate responders. You will follow approved dispatch protocols and provide instructions before help arrives, with overtime and rotating shifts as needed.

Applicants may need EMS dispatcher certification and CPR training; EMT or paramedic credentials are not universally required.