Emergency Medical Dispatcher — 24/7 Call Center

Emergency Telecommunicator Services; Adams (MN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in Adams, MN seeks an Emergency Medical Dispatcher to handle urgent medical calls, confirm locations, gather details, and prioritize responses using approved protocols.

This role involves console work, potential overnight shifts, and coordination of ambulance resources. A high school diploma and dispatch certifications are commonly required, with CPR training and EMT/paramedic credentials sometimes needed.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or recognized equivalent

Emergency Medical Dispatcher certification

CPR certification

EMT or paramedic credentials may be required

Job description

Emergency Telecommunicator Services in Adams, MN seeks an Emergency Medical Dispatcher to handle urgent medical calls, confirm locations, gather details, and prioritize responses using approved protocols.

This role involves console work, potential overnight shifts, and coordination of ambulance resources. A high school diploma and dispatch certifications are commonly required, with CPR training and EMT/paramedic credentials sometimes needed.