EMS Dispatcher

Global Medical Response; Tampa (FL); On-site; USD 20,000 - 29,000; Full time

Job summary

Global Medical Response is hiring full-time Dispatchers to handle emergency and non-emergency calls for ambulance and transportation services in Tampa, FL. Duties include routing, documenting, and communicating trip data while collaborating with medical and public safety teams.

The role requires a high school diploma or GED and some dispatch or customer service experience, with hourly pay starting at $18.00+ DOE.

Qualifications

• High school diploma or GED is required.
• Some work experience, preferably in dispatch or routing calls in customer service.

Responsibilities

• Dispatchers will respond to emergency and non-emergency calls for ambulance and transportation services.
• Assign and route transportation requests.
• Provide clear communication to ensure quality support and care to customers.
• Document communications following protocols and identify and escalate issues as necessary.
• Communicate trip data including confirmations, routing time, issues and performance.
• Collaborate with alliedhealth and public safety personnel and coworkers.
• Demonstrate organization, multitasking and time management skills.

Skills

Dispatch experience

Education

High school diploma or GED

Job description

More Information about this Job

Dispatcher

Hourly rates starting at $18.00+ DOE

IMMEDIATE HIRING!DispatchFULL-TIME Opportunity

We’rehiringDispatchersthat will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Dispatchers will proficientlymonitorand respond to calls and emails using established call handling timeleveragingthe communication and information management system to deliver excellent customer support to providers,facilitiesand member representatives.
• Useappropriate methodsto schedule, assign,reviewand route transportation requests.
• Clearly document communications following protocols andprocesses, andproperlyidentifyand upscale issuesas necessary.
• Effectively communicate trip data including confirmations, routing time,issuesand performance.
• Dispatchers will work collaboratively and in a professional manner withall alliedhealth and public safety personnel as well as your fellow coworkers.
• Successful Dispatchers will demonstrate organization,multitaskingand time management skills.

MinimumRequiredQualifications:

• High school diploma or equivalent (GED)
• Some work experience, preferably in dispatch or routing calls in customer service

Why Choose AMR?AMRis one ofGlobal Medical Response’s(GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world atwww.AtaMomentsNotice.com.

GMR’s Core Behaviors—keep care at the center, raise your hand,seekto understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.