Dispatcher

Global Medical Response; Knoxville (TN); On-site; USD 26,000 - 34,000; Full time

Job summary

Global Medical Response is seeking a Dispatcher to respond to emergency and non-emergency calls for ambulance and transportation services. The role assigns and routes transportation requests and requires clear communication to support customers and providers.

Minimum qualifications include a high school diploma or GED and some dispatch or customer service experience. This is a full-time, on-site position with immediate hiring and opportunities to impact patient care.

Qualifications

• High school diploma or GED required.
• Some work experience in dispatch or routing calls in customer service.

Responsibilities

• Monitor and respond to calls and emails using the system to deliver excellent customer support.
• Schedule, assign, review and route transportation requests.
• Document communications and escalate issues as necessary.
• Convey trip data including confirmations and routing times.
• Collaborate with allied health and public safety personnel.
• Demonstrate organization, multitasking and time management.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or GED

Job description

More Information about this Job

Dispatcher

Hourly rates starting at $19.00+ DOE

IMMEDIATE HIRING!DispatchFULL-TIME Opportunity

We’rehiringDispatchersthat will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Dispatchers will proficientlymonitorand respond to calls and emails using established call handling timeleveragingthe communication and information management system to deliver excellent customer support to providers,facilitiesand member representatives.

• Useappropriate methodsto schedule, assign,reviewand route transportation requests.

• Clearly document communications following protocols andprocesses, andproperlyidentifyand escalatesissuesas necessary.

• Effectively communicate trip data including confirmations, routing time,issuesand performance.

• Dispatchers will work collaboratively and in a professional manner withall alliedhealth and public safety personnel as well as your fellow coworkers.

• Successful Dispatchers will demonstrate organization,multitaskingand time management skills.

MinimumRequiredQualifications:

• High school diploma or equivalent (GED)

• Some work experience, preferably in dispatch or routing calls in customer service

Why Choose AMR?AMRis one ofGlobal Medical Response’s(GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world atwww.AtaMomentsNotice.com.

GMR’s Core Behaviors—keep care at the center, raise your hand,seekto understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information about this Job

Check out our careers site benefits page to learn more about our benefit options.