Dispatch Associate

Rural Metro Fire Department; Waco (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

AMR is seeking a Dispatcher to handle emergency and non-emergency calls, coordinate EMS resources, and document all actions accurately. The role requires strong communication, typing, and multitasking skills, with familiarity in 911 equipment and basic computer use.

This full-time position emphasizes adherence to protocols, clear radio/phone communication, and reliable paperwork management, contributing to safe and timely patient transport and care.

Qualifications

• High school diploma or equivalent is required.
• Minimal medical or telecommunications experience is preferred, or at least one year EMS/public safety dispatcher experience.
• Must be able to read and write English clearly.
• Capable of clear radio and telephone communications.
• Must record, transmit and report information accurately.
• Able to use all equipment assigned, including computers, 911 systems and recording devices.
• Capable of multitasking across simultaneous calls and tasks.
• Strong typing skills for rapid data entry and documentation.
• Basic computer applications should be understood.

Responsibilities

• Respond to emergency and non-emergency calls for ambulance and transportation services.
• Allocate EMS resources using approved protocols and decisions.
• Ensure completeness and accuracy of paperwork before shift end.
• Enter shift data and State Run Report information accurately.
• Generate and verify applicable reports for the shift.
• Assist in locating incidents and determining fastest routes.
• Relay instructions and information from supervisors as directed.
• Maintain knowledge of company policies and procedures.
• Follow established notice formats for service requests.
• Operate and manage equipment including 911 systems and phones.

Skills

Reading & writing English

Clear radio/phone communication

Accurate data entry / reporting

Use of EMS equipment

Multitasking

Typing skills

Basic computer applications

Education

High school diploma or equivalent

Tools

911 equipment

Job description

Dispatcher

IMMEDIATE HIRING! Dispatcher FULL-TIME Opportunity

We’re hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.

• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.

• Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.

• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.

• Responsible for generating applicable reports and checking for accuracy.

• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.

• Relays instructions from supervisors, messages, and emergency information.

• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.

• Follows established parameters/formats in receiving requests for service.

• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

MinimumRequired Qualifications:

• High school diploma or equivalent.

• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.

• Skilled in reading and writing English.

• Capacity to communicate clearly on the radio and telephone.

• Ability to record, transmit, and report information accurately.

• Able to efficiently utilize all equipment assigned to him or her.

• Manage multiple tasks simultaneously.

• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.

• Ability to understand basic computer applications.

Preferred Qualifications:

• Experience in the healthcare industry

Why Choose AMR?

AMR is one of Global Medical Response’s (GMR) family of solutions. OurGMRteams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors—keep care at the center, raise your hand,seekto understand, find a way together and be accountable—uniteour teamsand set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.

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