Transfer Center Coordinator

Rural Metro Fire Department; North Highlands (LA); On-site; USD 25,000 - 39,000; Full time

Job summary

Rural Metro Fire Department is seeking a Dispatcher to respond to emergency and non-emergency calls for ambulance and transportation services. The role involves assigning and routing transportation requests and delivering clear communication to ensure quality support and care for customers.

The position requires high school diploma or equivalent, EMS/public safety dispatcher experience or relevant medical training, strong English reading/writing, and proficient typing.

Qualifications

• High school diploma or equivalent.
• Minimal medical training or telecommunications experience, or at least 1 year EMS/public safety dispatcher experience.
• Skilled in reading and writing English.
• Ability to communicate clearly on radio and telephone.
• Ability to record, transmit, and report information accurately.
• Able to efficiently utilize all equipment and complete paperwork.
• Good typing skills with speed and accuracy.
• Ability to understand basic computer applications.

Responsibilities

• Understand and implement Emergency Medical Dispatch concepts as published in Principles of Emergency Medical Dispatch and AMR customization.
• Allocate EMS resources properly using approved protocols.
• Maintain completeness and accuracy of paperwork prior to shift end.
• Enter shift data accurately and assist with State Run Reports as assigned.
• Generate applicable reports and verify accuracy.
• Locate incident scenes and determine safest routes using locator aids.
• Relay instructions from supervisors and emergency information.
• Maintain knowledge of company policies, procedures, and memoranda.
• Follow established parameters for receiving service requests.
• Know and use equipment including computer, printers, 911 equipment, recording devices, and phones.

Skills

EMS/public safety dispatcher

Typing speed/accuracy

Clear radio/telephone communication

Data entry/reporting

Education

High school diploma or equivalent

Tools

Computer and 911 equipment

Job description

Dispatcher

IMMEDIATE HIRING! Dispatcher FULL-TIME Opportunity

$XX,XXX.XX sign-on bonus with commitment

$XX.00 - $XX.00 per hour or salary rate

We're hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages, and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

MinimumRequired Qualifications:

• High school diploma or equivalent.
• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Capacity to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Able to efficiently utilize all equipment assigned to him or her.
• Manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

Preferred Qualifications:

• Experience in the healthcare industry.

Why Choose AMR?

AMR is one of Global Medical Response's (GMR) family of solutions. OurGMRteams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR's Core Behaviors

-keep care at the center, raise your hand,seekto understand, find a way together and be accountable-uniteour teamsand set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.