Dispatch Associate

Global Medical Response; Waco (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Global Medical Response is hiring a Dispatcher in Waco, Texas to respond to emergency and non-emergency calls for ambulance and transportation services. This full-time position assigns and routes transportation requests and requires clear communication under all conditions.

Responsibilities include applying EMS dispatch protocols, allocating resources, ensuring accurate paperwork and data entry, generating reports, and maintaining up-to-date knowledge of company policies.

Qualifications

• High school diploma or equivalent.
• One year EMS or public safety dispatch experience preferred.
• Ability to read and write English.
• Clear radio and telephone communication skills.
• Accurate data entry and report writing.
• Proficiency with basic computer applications.
• Ability to multitask and manage multiple requests.
• Typing speed and accuracy.
• Experience with dispatch protocols is a plus.

Responsibilities

• Respond to emergency and non-emergency calls and route transportation.
• Allocate EMS resources using approved protocols.
• Ensure completeness and accuracy of shift paperwork.
• Enter data accurately, including State Run Report data.
• Generate and check reports for accuracy.
• Locate incidents and plan fastest routes.
• Relay instructions from supervisors and emergency information.
• Maintain knowledge of company policies and procedures.
• Follow established formats for service requests.
• Know and operate dispatch equipment (911, computers, printers, recording devices).

Skills

EMS experience/Dispatch experience

Multitasking

Typing speed

Computer literacy

Clear radio/phone communication

English literacy

Education

High school diploma or equivalent

Tools

Dispatch software

9-1 equipment

Recording devices

Job description

More Information about this Job

Dispatcher

IMMEDIATE HIRING! Dispatcher FULL-TIME Opportunity

We’re hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.

• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.

• Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.

• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.

• Responsible for generating applicable reports and checking for accuracy.

• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.

• Relays instructions from supervisors, messages, and emergency information.

• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.

• Follows established parameters/formats in receiving requests for service.

• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

MinimumRequired Qualifications:

• High school diploma or equivalent.

• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.

• Skilled in reading and writing English.

• Capacity to communicate clearly on the radio and telephone.

• Ability to record, transmit, and report information accurately.

• Able to efficiently utilize all equipment assigned to him or her.

• Manage multiple tasks simultaneously.

• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.

• Ability to understand basic computer applications.

Preferred Qualifications:

• Experience in the healthcare industry

Why Choose AMR?AMRis one ofGlobal Medical Response’s(GMR) family of solutions. OurGMRteams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world atwww.AtaMomentsNotice.com.

GMR’s Core Behaviors—keep care at the center, raise your hand,seekto understand, find a way together and be accountable—uniteour teamsand set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information about this Job

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