EMS Dispatch Specialist – Urgent Medical Calls

911 Emergency Communications; Bluffton (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications seeks Emergency Medical Dispatchers in Bluffton, IN. The role involves handling medical crisis calls, verifying locations and contact details, and coordinating ambulance resources in alignment with established protocols.

Candidates may require EMS Dispatcher certification; a high school diploma or equivalent is normally needed. Training, background checks, and ongoing certification support are typical components of employment.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• EM Dispatcher certification may be required before appointment depending on vacancy and employer.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or recognized equivalent

Job description

911 Emergency Communications seeks Emergency Medical Dispatchers in Bluffton, IN. The role involves handling medical crisis calls, verifying locations and contact details, and coordinating ambulance resources in alignment with established protocols.

Candidates may require EMS Dispatcher certification; a high school diploma or equivalent is normally needed. Training, background checks, and ongoing certification support are typical components of employment.