EMS Dispatch Specialist — Fast-Paced Emergency Coordination

County Emergency Communications; Elkridge (MD); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Elkridge, MD is seeking an Emergency Medical Dispatcher to handle incoming calls, verify locations and details, and coordinate EMS resources in time-sensitive situations.

The role requires high school completion and CPR certification; EMT or paramedic credentials are not universally required and may vary by vacancy. Training and overtime may be part of the schedule.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Communication

Multitasking

Decision making

Technological aptitude

Education

High School Diploma

Job description

County Emergency Communications in Elkridge, MD is seeking an Emergency Medical Dispatcher to handle incoming calls, verify locations and details, and coordinate EMS resources in time-sensitive situations.

The role requires high school completion and CPR certification; EMT or paramedic credentials are not universally required and may vary by vacancy. Training and overtime may be part of the schedule.