Emergency Medical Dispatcher — 24/7 EMS Communications

Emergency Telecommunicator Services; Elk Mills (MD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services is seeking an Emergency Medical Dispatcher in Elk Mills, MD. The position involves receiving medical emergency calls, confirming locations, and coordinating ambulance resources according to approved protocols.

Applicants should have a high school diploma or equivalent; CPR certification is often required and EMT/paramedic credentials may be needed depending on the vacancy. Training and certification are determined by the hiring agency.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or recognized equivalent

Job description

Emergency Telecommunicator Services is seeking an Emergency Medical Dispatcher in Elk Mills, MD. The position involves receiving medical emergency calls, confirming locations, and coordinating ambulance resources according to approved protocols.

Applicants should have a high school diploma or equivalent; CPR certification is often required and EMT/paramedic credentials may be needed depending on the vacancy. Training and certification are determined by the hiring agency.