Critical EMS Dispatcher — Life-Saving Coordination

County Emergency Communications; Derwood (MD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

County Emergency Communications in Derwood, MD seeks Emergency Medical Dispatchers to manage urgent medical calls, verify locations, and coordinate ambulance resources. This role involves following established dispatch protocols and providing caller instructions as needed.

Required is a high school diploma or equivalent, with CPR certification and potential sponsored training. EMT/paramedic credentials are not universally required; refer to the specific vacancy for details.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

County Emergency Communications in Derwood, MD seeks Emergency Medical Dispatchers to manage urgent medical calls, verify locations, and coordinate ambulance resources. This role involves following established dispatch protocols and providing caller instructions as needed.

Required is a high school diploma or equivalent, with CPR certification and potential sponsored training. EMT/paramedic credentials are not universally required; refer to the specific vacancy for details.